Refund policy

Returns and Refund Policy

Effective Date: July 30, 2024

At FeltzGood, we are committed to providing a smooth returns and refund policy experience. Our goal is to ensure complete customer satisfaction with every purchase, including our premium sunglasses and fragrance products.

1. Returns and Exchanges

We offer an easy returns and refunds process for all eligible products. If you are not satisfied with your purchase, you may request a return or exchange under the following conditions:

Eligibility for Returns and Exchanges:

  • Items must be returned within 30 days from the date of purchase
  • Products must be unused, unworn, and in original packaging
  • This return policy applies to eligible sunglasses and fragrance items
  • FeltzGood reserves the right to refuse returns that do not meet our returns and refunds policy

2. Initiating a Return or Exchange

To start a product return or exchange, follow these steps:

1. Contact Customer Support
Reach out to our customer support team at feltzonline2020@gmail.com within 30 days. Provide your order number, item details, and reason for return.

2. Return Authorization (RA)
Our team will review your request within 1–2 business days. Once approved, you will receive a Return Authorization number and instructions.

3. Return Shipping Process
We provide a free return shipping label (if applicable). Carefully pack your item with original packaging and label it with your RA number.

3. Refunds

Once your return is received and inspected, we will notify you regarding your refund status.

  • Approved refunds will be processed to your original payment method
  • Refunds typically take 5–10 business days to reflect
  • Processing time may vary depending on your bank or payment provider

This refund policy ensures a smooth and transparent refund process for all customers.

4. Exchanges

If you want to exchange a product:

  • Mention the new size, color, or product while contacting support
  • Exchanges depend on product availability
  • If unavailable, your request will be converted into a refund as per our returns and refund policy

5. Damaged or Defective Items

If you receive a damaged or incorrect product, contact our customer service team immediately at feltzonline2020@gmail.com.

We will ensure a quick replacement or refund, making our returns and refunds process hassle-free.

6. Delivery Timeline and Return Window

Our 30-day return window starts from the date of purchase, giving you enough time to request a return, exchange, or refund.

7. Contact Information

For any questions regarding our returns policy or refund process, contact us:

Thank you for shopping with FeltzGood. We value your trust and aim to provide the best customer service, easy returns, and fast refunds for all orders.